Customer Success Manager

Job Description

We are looking for a Customer Success Manager with a proven track record to join our ModelOp team. As the Customer Success Manager, you will report to the Vice President of Engineering and will be a strategic member of our team, working closely with Sales, Marketing, Product, and Engineering. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customer’s pain points and help them achieve the business outcomes based on your experience and ModelOp Center’s capabilities. You must be able to articulate technology in both technical and non-technical terms. That is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with technical partners.

Employment Type

Full-time

Location

Greater Salt Lake, Chicago or USA remote

About ModelOp

ModelOp, the pioneer of ModelOps software, enables large enterprises to address the critical governance and scale challenges necessary to fully unlock the transformational value of enterprise AI and Machine Learning investments. Core to any AI orchestration platform, F1000 companies use ModelOp Center to manage, govern and monitor models across the enterprise and deliver reliable, compliant and scalable AI initiatives.

Responsibilities

Establish trusted advisor relationships from Executive Sponsors to day-to-day contacts, to ensure customers are getting value from our products and services.
Promote and maximize awareness of the capabilities of our solutions to current and potential users.
Operate at the first point of contact for support, requests and escalations for ModelOp customers and coordinate the response efforts across sales, product and engineering.
Provide superior value for our customer organizations in order to increase the conversion of awareness to adoption
Gain better understanding of customer’s emerging business problems, target with matching/relevant awareness methods throughout our customer-organizations, and promote ModelOp as viable solution to their problems
Provide timely, constructive feedback to the product team for feature requests, enhancements, and blockers as well as with other cross- functional team members to translate business needs and product requirements into new solutions for customers
Possess a comprehensive understanding of our products and features in order to add value to every customer conversation as well as internal guidance on documentation and training materials
Strong project management or organizational skills and an ability to multitask

Qualifications

You have previously worked in an early-stage company and you know how to navigate and be successful in a startup environment
Bachelor’s Degree
5+ years of experience managing a portfolio of customers
Familiarity with enterprise software and/or hands on software development and delivery experience
Experience with Python or other scripting languages a plus
Experience with CI/CD tools such as AWS, Jenkins, Docker a plus
A passion for innovation and Customer Experience
Excellent instincts and ability to interface at Director Level contacts and above with ease
Excellent communication, interpersonal skills, and eloquent writing skills

Benefits

ModelOp offers a full benefits, including a retirement package and comprehensive health insurance.

Apply Now

Please email your resume to Careers@modelop.com

_{ModelOp. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, appearance, national origin, age, disability, genetic information, carrier status, marital status, veteran status, or any other protected status in accordance with applicable federal, state and local laws.}